NOTE: If the issue is not resolved and a lens from another manufacturer is being used, then the lens (or lens adapter) is most likely not compatible. However, if the issue occurs with other lenses as well, then the camera body may require Service. IMPORTANT: If the issue does not happen with other lenses, then the previous lens may require service.If the issue is still not resolved, try connecting a different lens (if available) to determine whether the problem is with the lens or the camera body. If there are no bent pins or other obstructions, reattach the lens to the camera body. IMPORTANT: If the pins on the camera body are bent, then Service will be required. Ensure nothing is covering or obstructing the pins.Make sure nothing is covering or obstructing the metal contacts on the lens by cleaning the contacts. Do not use force but wipe lightly so as not to put pressure on the contacts of the body.Take care not to touch the lens surface.When wiping the dirt off, be careful to keep dust or debris from getting inside the camera body or the lens.Wipe dirt from the contacts using a cotton swab or a dry soft cloth (cleaning cloth, etc.), then attach the lens to the camera body. If there is dirt on the contacts of the body or the lens, the camera body may not recognize the lens due to attachment failure. Remove the lens from the body of the camera.Įxamine the pins on the body of the camera that connect to the lens. Below is an example of the lens release button location. Do not push the lens release button, but turn the lens clockwise and attach to the camera body until it clicks. NOTE: If the lens is not attached properly, the connection points that enable communication between the camera body and lens do not make contact. Check if the lens is connected properly.Sony does not support the use of Lensbaby lenses. However, Lensbaby lenses do not communicate electronically with the camera body and cannot be recognized. NOTE: Some Lensbaby lenses may attach to the camera body. Set the Shutter lock option in the camera menu to Off: no lens.Set the Release w/oLens option in the camera menu to Enable.IMPORTANT: If attaching the camera body to an astronomical telescope or other similar device, (depending on your camera) it will be necessary to do one of the following: To check the list of compatible lenses for your camera, refer to the following link:Ĭamera Body-Lens Compatibility Information Make sure you are using a compatible lens. If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. This solution applies to both of the following error messages:įollow the steps below to troubleshoot this issue.
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